Terms and Conditions

Payment and Cancellation Policy

  • Payment of deposit or total fee for your booking indicates acceptance of these Terms and Conditions.
  • Payment can be made by bank transfer only.
  • A downpayment of 50% of our total fee is required to confirm your booking if you book more than 35 days prior to your arrival. If you book less than 35 days prior to your arrival, the total fee (ie 100%) must be paid to confirm your booking.
  • The balance of payment must be paid 35 days prior to you arrival.
  • You can cancel with a full refund if cancellation is made 30 days before check in
  • 50 % refund if cancellation is made al least 14 days before check in.
  • Payment must be made in Euros
  • Our right to cancel – we reserve the right to cancel your reservation if we have made a mistake in relation to the price of your stay. We will ensure that we notify you of such mistakes within a week of your booking, provided your stay has not yet started.

Licence to Occupy

  • Guests are granted limited permission to occupy the property for accommodation purposes (for specified dates) once the total fee has been paid
  • Your stay is not a residential tenancy agreement
  • If you breach any of the Terms and Conditions this may cancel your licence to occupy and result in eviction without refund.  Should you not vacate the premises you will be trespassing.

 House Rules

  • By accepting our Terms and Conditions the ‘booking name’ is deemed the Registered Guest.
  • The registered guest is responsible for:
    • Any visitors and their behaviour while at the premises
    • Ensuring all guests and visitors are aware of the booking terms and conditions
    • The property and its contents for the entire period of the booking and will be liable for all breakages and damages however caused by any Guest or visitors regardless of whether you are present or not at the time the damage occurs.
  • The number of guests staying at the property must not exceed the number agreed to in the booking details. There are no exceptions unless we approve additional Guests in writing. At our discretion additional costs may apply for any additional guests found to have been at the Property during your booking.
  • You are not allowed to smoke inside the house. If you would like to smoke outside, please consider our beautiful environment and do not leave the cigarette butts in the garden!

Check In and Check Out

  • Check In and Check Out procedures will be detailed in the Information package forwarded to you following payment of deposit. Our standard check-in time is 3 pm and Checkout is 11am.  

Pets 

  • Pets are not allowed

Valuables

  • Please ensure that your valuables are insured, as MYHOMEINTENERIFE takes no responsibility for loss or damage to the Lessor’s personal property. Valuables left at the property are at your own risk. Lessor is not responsible for their loss. A safe is not available; Lessee shall close the house properly when the house is unattended. There is no alarm system. 

Complaints

  • We welcome hearing from you in relation to any complaints or concerns and prefer that you phoned us immediately so that matters can be resolved quickly. You should not wait until you return home before complaining about any matter as no inspection can be carried out when others are occupying the property.